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Frequently Asked Questions

What is AccessElite?

AccessElite is changing how people experience healthcare. AccessElite is the first-of its-kind comprehensive health and wellness membership program that centered around empowering consumers to easily obtain and engage in their health. Our products and services provide consumers with direct and immediate access to the most elite network of health and wellness specialists and eventually products to ensure each and every person is able to live well, everyday. We are transforming the healthcare experience by empowering consumers to be at the center of their health and wellness journey while enabling specialists to focus on the delivery of care with each and enjoyment.

What is included in my membership?

AccessElite has three amazing products to suit every individual’s needs. Below is a breakdown of each product and its benefits.

AcessElite Wellness (Rejuvenate)

  • Curated network of elite wellness specialists
  • Same-day and next-day appointments
  • 24/7 care coordination team
  • Competitive pricing
  • Priority access at appointments
  • Direct communication with specialists post-appointment
  • Access to local wellness events
  • Easy-to-use mobile app
  • Health information management

AccessElite Health (Revive)

  • Curated network of elite physicians in 15 specialty areas
  • Same-day and next-day appointments
  • 24/7 care coordination team
  • Priority access at appointments
  • Direct communication with physicians post-appointment
  • Easy-to-use mobile app
  • Health information management

AccessElite Combined Offer (Renew)

  • Curated network of elite wellness specialists and physicians
  • Same-day and next-day appointments
  • 24/7 care coordination team
  • Competitive pricing on wellness specialists
  • Priority access at appointments
  • Direct communication with specialists and physicians post-appointment
  • Access to local wellness events
  • Easy-to-use mobile app
  • Health information management
How much does it cost?
AccessElite has three amazing products that start at $49/month to suit every individual’s needs. Our Wellness product (rejuvinate) is $49/month. Our health product (revive) is $99/month, while our combined offering of both health and wellness (renew) is $129/month.
Where is AccessElite available?

Currently AccessElite is located in Orange County and San Diego, California — as well as, Dallas, Texas. We are working on expanding to 15 markets by the end of the year. Interested in adding your market to the AccessElite program? Send us a note here.

How do I sign up for AccessElite?

You can easily and quickly sign up for AccessElite through our website on the sign up page. If you’d rather have someone walk you through the sign up process, you can call our Member Services Team at (833) 755-0402 to assist you or shoot an email to info@accesselitehealth.com.

When can I setup my first doctor's appointment after becoming a member?
AccessElite members are able to set up an appointment immediately after becoming a member and downloading our mobile application on the iTunes App or Google Play stores.
How do I access the AccessElite mobile application?

The AccessElite application can be downloaded in the Apple App store or Google play store by searching ‘AccessElite’.

Do I have to download the app?

We recommend all members download the AccessElite application to fully utilize all of the membership benefits, such as, instant appointment booking, directions to appointment, electronic health history, digital insurance and identification cards, and much more!

How can I confirm my appointment?
We will always keep you informed by sending you a text message and an email notification to confirm your appointments ahead of time. You can also view upcoming appointments under the ‘Appointments’ tab in your mobile application.
How do I change or cancel an appointment?
Appointments can be canceled in the AccessElite app under the ‘Appointments’ tab or by calling Member Services at (833) 755-0402.
Do you take Medicare?
Appointments booked through AccessElite are not medicare eligible.
How can I learn more about data and privacy?
AccessElite is a HIPAA compliant, secure, encrypted service. When patients elect to use the app, they opt out of HIPAA for compliance reasons. Only doctors you have scheduled appointments with are able to view your self-reported medical history in-app in preparation for an upcoming appointment. Check out our Privacy Policy, as well as, Terms of Service, located in the footer of our website for more information.
How can I cancel my membership?
We don’t want to see anyone go! However, we understand if you have to. Cancellations can be completed by contacting our Member Services Team at (833) 755-0402.
Have more questions?
Don’t hesitate to give us a call at (833) 755-0402 or send us an email at support@accesselitehealth.com.

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